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 Posted: Fri May 15, 2009 12:43 pm |
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| MNgophergetter |
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| Joined: 07 May 2009 |
| Posts: 39 |
| Location: Alexandria, MN |
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Yeah it appears that some places need to update how they do things a bit when it comes to on-line sales. Our company sends out e-mails on order confirmations, then lists where that order status is in your account and then sends another e-mail with tracking number when the items ships. We make everything as it's ordered and all orders process and ship with in 24 to 48 hours unless there is an item on back order. Back ordered items are listed with a time delay say like a week or two. At that point we will contact the customer and ask if they would like the whole order shipped when completely filled or if they would like the items we have instock and ship the rest when it comes in. We give them the option and don't charge for the second shipping fees. That type of service and 7 day a week customer support is what keeps people coming back to us year after year.
MNGG |
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"Just put it's body back in the hole as a warning to the others." |
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